Frequently Asked Questions
1. Do you have on-site parking?
No, unfortunately, being a heritage building in an established area of the CBD, we do not have a designated parking lot. On street parking however, is available, and we have CCTV cameras, and it is well lit.
Parking on Perry Street on the park side is untimed, and the hotel side of Perry Street, and Market Street are 2 hour parking from 8:30am to 6pm.
2. What time is Check In, and Check Out?
Check in is from 2pm. Checkout is a generous 11am.
You are welcome to check-in from 2pm, however, should you arrive earlier we can store your luggage until your room is ready.
A request for early check-in can be made direct with the hotel, however it is not guaranteed. If you wish to guarantee an early check-in the room must be booked for the previous night.
Should you require a later check-out please contact reception to discuss. Alternatively we are able to store your luggage while you browse the local shopping precinct.
3. Do you have an on-site restaurant?
The Wineglass Restaurant, owned by Scott Tracey is on site and available for breakfast from 6:30am-3pm, 6pm to late for lunch and dinner 7 days a week.
4. Do you do gift vouchers?
Yes, definitely! If you were wanting to purchase a gift voucher, please contact our friendly staff, who will be only too happy to assist you with this.
5. What form of payments do you accept?
Cobb & Co Court Boutique Hotel accept Visa, MasterCard, American Express, EFTPOS and cash payments.
Please note that if you are settling your account with MasterCard or Visa credit card a 1.5% credit card transaction fee will apply. For American Express Card, a 3% transaction fee will apply.
You may choose to change the method of payment prior to arrival to EFTPOS or cash on check-in as these methods of payment do not attract this fee.
6. Do you charge a booking fee?
No, there are no booking fees charged for any bookings made direct with the hotel or via our website.
7. Do I need to pay immediately when booking online?
Yes, we require a 50% deposit at time of booking. The Hotel will process the payment using the credit card details provided at time of confirmation. Our cancellation policy is 7 days prior to the day of arrival. Cancellations made within the 7 days will incur a cancellation fee of 50% of total tariff, or one night, whichever is greater.
8. I will be arriving late, how do I check in?
If you will be arriving at the hotel after 7pm, please let us know in advance. As we are a small, boutique hotel, our reception is staffed until 7pm.
We can organise an after-hours check-in quickly and easily, but prior warning is essential.
9. How do I make a reservation for large groups?
For group enquiries of 5 or more rooms, email your request, including dates, and number of rooms you are enquiring about to us by using our contact form.
10. Do I need a credit card to make a booking?
Yes, a valid credit card is required to confirm your booking when you book your accommodation via our website, telephone, or via email.
11. How do I make special requests regarding my stay?
You can either call the hotel direct or enter it into the comments field on the final step of your online booking.
12. Can I smoke in my room?
No, the Cobb & Co Court Boutique Hotel is 100% non-smoking in all areas, including the balconies and courtyard. Any cleaning costs incurred by our housekeeping if a room is smoked in will be passed on to the guest.
13. Do you have rooms with disabled access?
Yes, we have a downstairs Superior Queen room, which is fully set up to ensure that any guests with mobility issues are comfortably looked after. The room has an easy to access ramp, large living and bedroom area and a walk in shower with handrails.
14. Do you have Twin beds?
At present, none of our rooms contain twin beds. If you are requiring extra persons in the room, the Superior Queen Rooms, or the One or Two bedroom apartments will accommodate additional guests for an extra fee.
15. What other facilities does the hotel provide?
All rooms have a fully stocked minibar with non-alcoholic beverages, and both standard hotel nibbles, and also locally made gourmet chocolates and confectionery. There are also bathrobes and slippers for your use during your stay with us, and a hairdryer, iron and ironing board.
A coffee machine with a selection of coffee pods is also in each room, and we provide one bottle of water per guest complimentary for use in the coffee machine, or for general consumption.
WiFi is complimentary for use during your stay. You will find the password within the compendium in your room.